Spidre

More than understanding

Systems Process IDeas REsearch

ISO 9000:2008

 

 

Phone: 01594 843826

E-mail: info@spidre.co.uk

Products

Help-Point System

Our help-point system software is designed to be extensible, configurable and robust whilst supporting a variety of hardware platforms. As networked systems become more widely implemented it is unrealistic to use a single core unit at the centre of a help-point system as it becomes increasingly complex, unreliable, and difficult to change and upgrade.

 

Our solution uses a different approach - we use a set of networked software programs, or agents, that each manage a part of the problem. Whoever wants to manage and monitor the system retrieves network status information in real-time, allowing vital decisions to be made. Crucial to our system is that information is key: whether a passenger is in distress, or an asset has failed, the information must be available to many users, operators, maintenance staff and management. Our architecture allows this.

 

Using separate agents using our service oriented approach also means that the system is easier to upgrade - just add more capability and away you go!

Multi-Lingual Digital Voice Announcer (DVA)

The voice announcer allows an operator to make aribitrary announcements anywhere on the network, not just their local station. This makes it ideal for line or group station control. Composite messages of arbitrary complexity can be formed (using any syntax), with a built-in multi-lingual capability. New languages and vocabulary can be added easily.

 

Real-time announcements by the operator to any part of the network are possible using Spidre voice-over-IP technology. The DVA system also supports wireless PDA control, allowing platform based personnel to make announcements. The announced message can also be displayed visually on a dot matrix display, should this be required.

An IP based help-point  terminal designed for use on the London Underground